Our Policies
Transparency and trust are at the core of everything we do
Privacy Policy
Last Updated: October 12, 2025
At Manifest Digital, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for our services
- Subscribe to our newsletter
- Fill out contact forms
- Book a consultation or call
- Make a purchase or payment
This information may include:
- Name and contact information (email, phone number, address)
- Business information (company name, job title)
- Payment information (processed securely through third-party providers)
- Project details and requirements
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Referring website addresses
- Device information (operating system, screen resolution)
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To provide, maintain, and improve our digital services
- Communication: To respond to your inquiries, send updates, and provide customer support
- Marketing: To send promotional materials, newsletters, and service announcements (with your consent)
- Analytics: To understand how our website is used and optimize user experience
- Legal Compliance: To comply with legal obligations and protect our rights
- Security: To detect, prevent, and address technical issues and fraudulent activity
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our business (e.g., hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and firewalls
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to safeguard your data.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your personal information for certain purposes
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy section.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Ghana. We ensure that adequate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: [email protected]
Phone: +233 54 953 9417
Address: Accra, Ghana
Terms of Service
Last Updated: October 12, 2025
Welcome to Manifest Digital. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using Manifest Digital's services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2. Services Description
Manifest Digital provides digital solutions including but not limited to:
- Web development and design
- Mobile application development
- AI and machine learning solutions
- Cloud computing services
- Cyber security solutions
- Digital consulting and training
3. User Responsibilities
When using our services, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Use our services only for lawful purposes
- Not interfere with or disrupt our services or servers
- Not attempt to gain unauthorized access to our systems
- Comply with all applicable laws and regulations
4. Intellectual Property
All content, materials, and intellectual property on our website and in our services are owned by Manifest Digital or our licensors. This includes:
- Website design and layout
- Software and source code
- Text, graphics, logos, and images
- Trademarks and service marks
You may not reproduce, distribute, modify, or create derivative works without our express written permission.
5. Project Agreements
Specific project terms will be outlined in separate agreements or statements of work, which may include:
- Project scope and deliverables
- Timeline and milestones
- Payment terms and pricing
- Ownership of work product
- Confidentiality obligations
6. Payment Terms
Unless otherwise specified in a project agreement:
- Payment is due according to agreed-upon milestones or invoices
- Late payments may incur interest charges
- We reserve the right to suspend services for non-payment
- All prices are in Ghana Cedis (GH₵) unless stated otherwise
7. Warranties and Disclaimers
We strive to provide high-quality services but:
- Services are provided "as is" without warranties of any kind
- We do not guarantee uninterrupted or error-free service
- We are not responsible for third-party services or content
- Results may vary based on factors outside our control
Service Level Agreement: Specific performance guarantees and support terms are defined in individual project agreements and SLAs.
8. Limitation of Liability
To the maximum extent permitted by law, Manifest Digital shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages exceeding the amount paid for services in the past 12 months
- Events beyond our reasonable control (force majeure)
9. Confidentiality
We respect the confidentiality of your business information and agree to:
- Keep your proprietary information confidential
- Use information only for providing services
- Implement reasonable security measures
- Not disclose information to third parties without consent
10. Termination
Either party may terminate services under certain conditions:
- For breach of these Terms (with notice and opportunity to cure)
- For convenience with appropriate notice period
- Immediately for material breach or illegal activity
11. Governing Law
These Terms are governed by the laws of Ghana. Any disputes shall be resolved in the courts of Ghana.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the new Terms.
Questions About Terms?
If you have questions about these Terms of Service, please contact us:
Email: [email protected]
Phone: +233 54 953 9417
Refund Policy
Last Updated: October 12, 2025
At Manifest Digital, we are committed to delivering high-quality digital solutions. This Refund Policy outlines the terms and conditions for refunds and cancellations.
1. General Policy
Due to the custom nature of our digital services and the time invested in each project, refunds are evaluated on a case-by-case basis. We strive for complete client satisfaction and will work with you to resolve any issues.
2. Consultation and Discovery Calls
- Free Consultations: Our initial discovery calls and consultations are provided free of charge with no commitment required
- Paid Consultations: If applicable, paid consultations are non-refundable once completed
3. Project-Based Services
Deposit Payments
- Initial deposits are typically non-refundable as work begins immediately upon project initiation
- Deposits cover initial planning, research, and resource allocation
Milestone Payments
- Payments for completed milestones are non-refundable
- If you're unsatisfied with a milestone, we'll work to revise it according to the agreed scope
- Additional revisions beyond the agreed scope may incur extra charges
Project Cancellation
If you need to cancel a project:
- Before Work Begins: Full refund minus any consultation fees and administrative costs (typically 10%)
- After Work Begins: You'll be charged for work completed plus a 25% cancellation fee on remaining contract value
- After 50% Completion: No refunds; payment for remaining milestones is due
4. Subscription Services
For ongoing subscription-based services:
- Monthly Plans: Cancel anytime; no refund for current month but service continues until period end
- Annual Plans: Cancel with 30 days notice; refund prorated for unused months minus 15% processing fee
- Setup Fees: Non-refundable once service is configured
5. Training and Workshops
- 7+ Days Before: Full refund available
- 3-7 Days Before: 50% refund
- Less Than 3 Days: No refund, but can transfer to another session
- No-Show: No refund
6. Digital Products and Licenses
- Software licenses and digital products are non-refundable once delivered
- If a product is defective, we'll provide a replacement or fix at no charge
- 30-day money-back guarantee applies to specific products (clearly marked)
7. Conditions for Refund Eligibility
Refund requests must:
- Be submitted in writing to [email protected]
- Include detailed reasons for the refund request
- Be made within 30 days of the disputed charge
- Provide supporting documentation if applicable
Satisfaction Guarantee: While refunds are limited, we're committed to your satisfaction. If you're unhappy with our work, we'll revise it according to the original scope at no additional charge.
8. Refund Processing
- Approved refunds are processed within 10-15 business days
- Refunds are issued to the original payment method
- Bank processing times may vary (3-7 additional business days)
- Transaction fees are non-refundable
9. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after project completion
- Failure to use delivered services or products
- Dissatisfaction with results that meet the agreed specifications
- Issues caused by third-party services or client-provided materials
- Delays caused by client's failure to provide required information or approvals
10. Dispute Resolution
If you have a billing dispute:
- Contact our billing team at [email protected]
- We'll review your case within 5 business days
- If unresolved, we'll arrange a mediation call
- Final decisions are made by senior management
11. Force Majeure
If we're unable to deliver services due to circumstances beyond our control (natural disasters, war, pandemic, etc.), you'll receive:
- Full refund for services not yet started
- Prorated refund for partially completed work
- Option to postpone service delivery at no extra cost
Refund Questions?
For questions about refunds or to request a refund, contact us:
Email: [email protected]
Phone: +233 54 953 9417
Response Time: Within 2 business days
